Privacy policy
What personal data Best Bristol uses, the legal basis, who processes it for us, how long it is kept and your rights under UK data protection law.
Controller
Best Bristol (bestbristol.uk) is the controller of the personal data described here, under the UK GDPR and the Data Protection Act 2018. Contact: info@bestbristol.uk.
Data we use
Visiting the site: your IP address, browser details and the pages requested are logged for a short time so that the site stays secure and works properly. Legal basis: our legitimate interests.
Emailing us: your address and what you write, so that we can reply. Legal basis: our legitimate interests.
Firm accounts: the login email, whatever the firm chooses to publish on its page and, for paid plans, billing details. Legal basis: performance of our contract with the firm.
Cookies
We use no advertising cookies and no analytics cookies. Visits are counted by Cloudflare without placing anything on your device. A firm that signs in receives a single strictly necessary cookie to keep it signed in, which the Privacy and Electronic Communications Regulations allow without consent.
Processors
Cloudflare hosts and protects the site, counts visits, handles our email and runs Turnstile to stop automated abuse of our forms. Stripe takes card payments for Pro and Top and holds the card details, which we never see. Where a provider processes data outside the UK, it does so under the safeguards UK law requires, such as the UK International Data Transfer Addendum.
Retention
Server logs are deleted after a few days. Emails are kept while the matter is open. Firm accounts are kept until the firm closes them, and billing records for as long as tax rules require.
Your rights
You may ask for access to your data, its correction or deletion, a restriction of its use or a copy in a portable format, and you may object to its use. Email info@bestbristol.uk and we will reply within one month.
Complaints
Please raise any concern with us first. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, through ico.org.uk.
Updates
If the way we use personal data changes, this policy is updated at the same time.